FAQ
Shipping & Tracking
Q: How long does shipping take?
A: Orders are processed same day. Once shipped, standard domestic delivery takes about [2-4] business days
Q: Do you ship internationally?
A: No. We are working on it though.
Q: How can I track my order?
A: Once your order drops in the mail, you’ll receive a shipping confirmation email with a tracking link. If you don't see it, be sure to check your spam folder.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
Q: How do I exchange an item for a different size? A: The quickest way to get the right size is to return your original item for a refund or store credit, and place a new order for the size you want. To start a return, email us at [email protected]
Sizing & Product Info
Q: How do your clothes fit?
A: Our garments generally fit slightly oversized for a relaxed streetwear look. We highly recommend checking the size chart linked on each product page before purchasing.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer Afterpay so you can buy now and pay later.
Q: I received an incorrect item. What do I do?
A: Our bad! Hit us up at info@onetwenty within 48 hours of receiving your package. Include your order number and photos of the issue, and we’ll get it sorted out immediately.
